Yesterday from 11am to 9pm, I was in a partial outage. Obviously no internet, no Skype. But the thing that really pissed me off was "average time" of an outage. I called Comcast around 11:30 and was told partial outages typically last 2-3 hours. I said ok and went about my business.
Seven hours later, it was still out. I called again and was told that these outages last around 4-6 hours. Whiskey Tango Foxtrot?! They're just making it up. I'd rather they say I don't know. At least, they'd be telling the truth.
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